Techonology Services

Our customers in the technology services industry typically have the most challenging IT issues for us to solve and at we always rise to the occasion. We rely on our proven processes and our constant pursuit of learning to support our customers in the technology services we provide.

We collaborate with our customers to meet their very specific needs and exceed every one of their expectations.

Our experienced team understands the detailed requirements to fulfil ever increasing implementation and support demands of our clients. In order to achieve this cutting-edge service, we constantly explore the latest industry developments and also hire & retain top-notch professionals.

Amazon Web Services

When you partner with Yantra, you can rest assured that our AWS-based tailored solutions will help you work smarter, faster, and easier. Together we can lay the groundwork for your future by innovating in the cloud.

i] Cloud Assessment 

We evaluate your business’s multi-cloud approach and then use proven methodology to design an optimal migration strategy that covers on-premise to the cloud and everything in between. The goal is to help you reduce the total cost of ownership by focusing on low-risk, high-gain transformation.

ii] Custom Application Development  

We design customer-focused, and cost-effective custom web and mobile applications using both open source frameworks and AWS services.

iii] Migration & Provisioning   

We evaluate your business’s needs and wants, creating a plan to move to AWS Cloud. You can leverage our cloud kick-start engagements to quickly provision a new fully functional cloud environment.

iv] Data Analytics   

Our experience in data and analytics to derive an optimal data collection strategy and analytics solution for your business. Each customized solution is based on unique customer use case.

v] Disaster Recovery & Backups   

Our designed backup and archiving strategies are tailored to your specific needs, creating cost-effective solutions that provides peace of mind.

vi] Operational Improvements   

We evaluate your current state and propose strategic improvements or solutions that drive streamlined operations, drive top line growth, and reduce mean time to release.

vii] Cloud Security    

Our cloud security team can create custom solutions to give you insight into your cloud security, eliminate threats to cloud storage, enforce your policy compliance, and eliminate configuration drift, allowing your team to build applications that are safe and fast.

Genesys Cloud Services

Yantra's expert independent consultants count on Genesys technologies to provide wide range of call center solutions that can move our costumers project from planning to execution and beyond.

The all-in-one architecture of the Genesys™, PureCloud™ and PureConnect™ platforms enables our customers to seamlessly consolidate contact center and business communications infrastructures to reduce complexity, simplify administration, improve efficiency and reduce total cost of ownership.

You can count on the industry's best cloud platform — Genesys Cloud. We've spent more than ten years refining and testing our development philosophy and platform architecture. That means you get a platform that's battle-tested and validated. Every service on the Genesys Cloud platform is built to the highest standards, so you can be sure:

i] Multi-tenant: It’s multi-tenant, using microservices and an event architecture with continuous deployment to ensure elasticity, scalability and efficiency.

ii] Smart Data Layer and APIs: It has a smart data layer and public APIs to power new connections between applications, so you can integrate critical systems and build custom solutions.

iii] Performance: It’s been through extensive automated unit and integration testing to check the performance of individual components and how they work together.

iv] Security: It has authentication and meets our security specifications to ensure the safety of your customer information and comply with security standards.

DevOps

Are you suffering from a delayed time-to-market that is increasing the cost of software delivery? Is your operational responsiveness sluggish? Or are you struggling to maintain application quality or stability? One way to address the business challenges is through DevOps.

What is DevOps

DevOps is a combination of methodologies, practices and tools that drive collaboration between development and IT teams to accelerate the time it takes for businesses to deliver software and applications, accelerating time-to-market.

Benefits of DevOps

By utilizing DevOps on your cloud platform your business can obtain:
a] Streamlined operations which increases business value and responsiveness.
b] Accelerated software development, testing and delivery without having to sacrifice quality.
c] Improved scalability and reliability while maintaining security and compliance.

SalesForce Cloud Services

Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support.

Its uniqueness lies in providing faster service compared to traditional methods, giving individual attention to each customer needs and taking a proactive approach to customer issues.

That ultimately enhances the customer’s experience hence loyalty which in turn creates a good impact on sales.

Main features and benefits

i] Agent workspace: This is a comprehensive and customizable user interface (UI) for customer service agents that offers various productivity tools, analytics and customer views.

ii] Case management: Agents can use Service Console to juggle multiple cases at once across multiple channels. Case management is accessible via both desktop and mobile apps.

iii] Knowledge management: Agents can create and access resources within the company's knowledge base.

iv] Service process automation: Support functions can be automated with artificial intelligence (AI).

v] Service analytics: Dashboards give employees easy access to reporting and key CRM data, such as backlog analysis, chatbot performance, case history and volume, and agent productivity and activity.

vi] Asset and order management: This tracks customer data, such as assets, order history and support history.

SAP

SAP provides “future-proof Cloud ERP solutions that will power the next generation of business.” With its advanced capabilities, SAP can boost your organization's efficiency and productivity by automating repetitive tasks, making better use of your time, money and resources.

ERP On-Premise and Cloud ERP like.

i] Oracle Cloud Financials

ii] Oracle Cloud Procurement

iii] Oracle Cloud Supply Chain

iv] E-Business Suite

v] PeopleSoft

vi] JD Edwards

Technology and PaaS .

i] Database and Autonomous Data Warehouse

ii] BI and Analytics

iii] Oracle Enterprise Manager

iv] Application Performance Monitoring

Infrastructure.

i] Infrastructure and IaaS

ii] Engineered Systems: Exadata, Exalogic, Exalytics

iii] Database Appliance

iv] Audit Vault and Database Firewall